1. I extend my condolences (upon hearing your unfortunate news). I was so sorry to hear that your mother passed away, Jan. Please let me know if there's anything I can do for you. A: "I actually lost my job last week." B: "Oh my gosh. I'm sorry to hear that!"

2. What you just told me is regrettable or unfortunate. A: "I simply cannot continue to work in this environment any longer." B: "I'm sorry to hear that, Tom. I wish you would have brought your concerns to me before making your decision." We're sorry to hear that you are withdrawing from the master's program. Would you care to let us know why?